Administrative Questions

Do I need a referral to see a psychologist?

No. Anyone can see a psychologist as a private client and you can ‘self-refer’ yourself! However, if you would like to claim a rebate from Medicare, then you will need to obtain a GP Mental Health Treatment Plan and referral before your first psychology appointment. Please see our Therapy page for more details.

Do you provide telehealth appointments?

Yes! All types of therapy appointments can occur online via telehealth and some of our psychological assessments can also occur either partially or entirely online too (see more information about assessments here). You can attend your online psychology appointments from anywhere in Australia. All you need are three things:

1. A private and quiet space where you are comfortable speaking openly.

2. A device that is both audio and video-enabled. We recommend a computer or laptop to avoid you needing to hold your device for the duration of the appointment, but you can use a tablet or phone if this is what you have available.

3. A stable internet connection.

For In-Person Appointments, where do I need to go?

Our clinical office is located in an accessible and central location in Canberra City. Our full address is provided to our clients after booking if appointments are to occur in-person.

Do you offer appointments outside of standard business hours?

Yes, we offer a limited number of Saturday appointments. Please note that a $20 surcharge applies for Saturday appointments.

Can I reschedule appointments online?

You sure can! Existing clients can check their booking confirmation emails from us, where you will find a link to make changes to your booking online at any time.

What are the fees and am I entitled to any rebates?

Please see our Therapy page for more details.

Do you offer support through Medicare, NDIS, DVA, WorkCover, etc?

Yes, we offer support through Medicare’s Better Access scheme and support individuals with an NDIS plan including appropriate funding categories. Please see our Therapy page for more details on these two schemes.

We currently do not offer support through DVA or WorkCover or other schemes. Although, anyone can access our services as a private client.

What is your Cancellation Policy?

We do not want to charge cancellation fees to any clients. Please help us with this goal by providing more than 48 hours of notice for cancellation or rescheduling in order to avoid cancellation fees. Late cancellations and non-attendances/missed appointments means that another client may not be able to utilise the appointment time and appointment availability is a valuable use of our psychologist's time too. Please note and appreciate that cancellation fees may apply even for unavoidable sickness or other unavoidable circumstances (except at the complete discretion of our clinic). 

Clients can easily cancel and reschedule appointments using the following methods:

• Cancelling/Rescheduling using our online booking system accessed via the link provided in your appointment confirmation and reminder emails (our online booking system locks 2 hours prior to the appointment).

• Cancelling/Rescheduling via email: goodhealthpsychology@gmail.com

• Cancelling/Rescheduling via phone: 0493 027 696 (please leave us a voice message if we are unable to answer the phone. We will receive your message including the date & time that you called).

If cancellation or rescheduling occurs less than 48 hours before the appointment starts then a cancellation fee may apply:

• Cancellation with less than 48 hours notice but more than 24 hours notice: $50

• Cancellation with less than 24 hours notice but more than 2 hours notice: $100

• Cancellation with less then 2 hours notice: $250 for weekday appointments or $270 for Saturday appointments

• No Show/ Missed Appointment (without any notice of cancellation)*: $250 for weekday appointments or $270 for Saturday appointments

Please also note:

• NDIS CLIENTS: Non-Attendance*/ Late-Notice Cancellations for NDIS appointments are billed according to 'NDIS Pricing Guide': all late notice cancellations (within 7 days of appointment time) are billed full session fee. 

• * If a client is late to an appointment by more than 20 minutes, a ‘Non-Attendance/Missed Appointment’ is considered to have occurred. Your Psychologist will not be able to offer your appointment to start beyond this time.

• Cancellation fees apply to all psychological services. For psychological assessments, package prices are based on the anticipated time involved in the assessment process. Therefore, cancellation fees are in addition to the price of the assessment package to reflect the additional time required above what was initially anticipated.

• Cancellation fees are per standard 50 minutes psychology session. If your appointment booking is for an extended psychology session (for example, an assessment booking is usually 2 standard sessions duration), then your cancellation fee will be per standard appointment booked. 

• Medicare does not allow cancellation fees or missed appointment fees to receive any Medicare rebate. Therefore, you will be personally responsible to pay for these fees. If you attend your appointment late, this may result in a reduced Medicare rebate as per Medicare policy.

Is my information confidential?

Our service is 100% confidential. We will not disclose your status as our client or any information provided by you to other parties without your consent. Psychologists may discuss cases with other psychologists for the purpose of professional supervision. This ensures you receive the best possible treatment. Discussions between psychologists don’t identify client names and all psychologists are bound by the same ethics and confidentiality.

However, psychologists are required by law and ethical requirements to disclose information about you to other parties in specific circumstances. You can read more about this in our Terms and Conditions when you book an appointment.

What is the difference between a psychologist, psychiatrist, counsellor and therapist?

In Australia, all of these working titles are involved in the field of Mental Health but differ in their training, qualifications, and approaches.

• Psychologists have completed postgraduate university qualifications in an accredited Psychology program. Psychologists are experts in the field of human behaviour. The title ‘Psychologist’ is a protected title in Australia, meaning that only individuals with appropriate qualifications and AHPRA registration are allowed to call themselves a psychologist. In therapy, psychologists typically use a range of cognitive and behavioural approaches to assist people in the treatment of mental health and wellbeing concerns. Psychologists do not prescribe medication. Psychologists uphold professional and ethical standards as registered Allied Health Professionals.

• Psychiatrists are medical practitioners (doctors) who have completed university qualifications in the field of medicine and then specialised in the field of psychiatric medicine. Psychiatrists can prescribe and manage medications and other treatments for diagnosed mental health disorders to minimise or manage the psychological distress some individuals experience. Psychiatrists uphold professional and ethical standards as medical practitioners.

• Counsellors and Therapists vary widely in their education, training, support approaches. The titles “Counsellor” and “Therapist” are not regulated in Australia. Counsellors and Therapists often listen to problems people are experiencing, are able to offer a supportive ear and may be able to offer some general guidance about your situation. However, it is important to know that because these titles are not regulated in Australia, any person may call themselves a Counsellor or Therapist without any guarantee of their professionalism or the quality of support a client may receive. Many Counsellors and Therapists do not offer evidence-based support options, instead practicing alternative therapies.